Privacy Policy for Royal Reels

We want you to feel secure at Royal Reels. This policy explains the measures we take to protect your privacy and how we handle the personal information you share with us. Your trust matters, and we are committed to keeping your data safe while delivering the entertainment you expect. Royal Reels is operated by Digibrite SRL, licensed and regulated by the Curacao Gaming Authority. We collect only what is needed to provide you with a safe, legal, and enjoyable gaming experience, and we are open about exactly what that involves.

If you have questions about this policy at any time, our support team is available 24/7 via live chat and will respond clearly and without jargon.

Information We Collect

When you join Royal Reels, we collect specific types of information to verify your identity and manage your account. We group this into clear categories so you always know what we hold and why.

Personal Identity Information

When you create an account, we ask for your full name, date of birth, residential address, email address, and mobile number. We need your date of birth to confirm you are of legal age to play pokies, and your address to meet our licensing obligations under the Curacao Gaming Authority. We may also ask you to provide a copy of your government-issued photo ID and a recent utility bill when you request your first withdrawal. These documents are stored securely and used solely to approve payouts and satisfy regulatory requirements. Once your identity is verified, future withdrawals process faster and with less friction.

Transaction and Gameplay Data

We keep a record of your financial interactions - deposit dates and amounts, the payment methods you use, and your withdrawal history. This data allows us to help you manage your account, resolve payment queries, and ensure funds always move to the right place. We also log gameplay activity: which pokies you play most, your typical bet sizes, and session durations. This information helps us fix technical issues quickly and recommend new titles from our library of over 2,200 games that genuinely match your playing style.

Technical and Device Data

When you use our platform, we automatically collect your IP address, browser type, device information, and site navigation data. These details help us improve performance, protect against fraud, and ensure our platform loads quickly and reliably across all devices and Australian mobile networks.

How We Use Your Data

Every piece of information we hold serves a specific, documented purpose - primarily to keep Royal Reels running safely and to make your experience better. We do not collect data for its own sake.

Managing Your Account and Experience

The main use of your data is to operate your account - processing your bets, crediting winnings, and handling deposits and withdrawals. We also use your activity history to improve the site, analysing which features are used most to make updates that genuinely benefit players. Your data enables personalised offers too: instead of generic promotions, we look at the games you enjoy and send free spins or deposit matches that you will actually want to use.

Legal Compliance and Platform Safety

We are required by law to monitor for financial crime including money laundering and fraud. We use your transaction data and personal information to carry out these checks automatically in the background. We also use data to support responsible gaming - monitoring for patterns that may suggest a player is experiencing difficulty, such as extended sessions or repeated loss-chasing behaviour. If we identify these signs, we may reach out to offer our responsible gaming tools or point you toward external support such as Gambling Help Online.

Data Sharing and Third Parties

We never sell your personal information to marketers or data brokers. To provide our services properly, we share specific data with a select group of trusted partners under strict confidentiality agreements.

Trusted Service Providers

We share payment details with the financial institutions and payment gateways that process your deposits and withdrawals - including providers that support PayID and BPAY for our Australian players. These partners may only use your data to process the specific transaction in question, nothing else. We also share limited technical data with our game providers. Since we host titles from more than 30 studios, we send session data to their servers to determine game round outcomes. Providers never receive your real name or financial details - only anonymous technical data needed to run the game. All games on our platform are independently certified for fairness by eCOGRA.

Regulatory Authorities

If required by law or by our licensing authority, we share information with relevant regulatory bodies or law enforcement. This requires a valid legal basis such as a court order or formal regulatory request. We may also report clear evidence of financial crime to relevant authorities as a standard obligation of operating a licensed platform.

Data Security

Keeping your data safe is a core obligation, not an afterthought. We use layered security measures to protect your personal information and prevent unauthorised access at every level of our systems.

Encryption and Server Protection

We use industry-standard SSL encryption across every page of our website. This technology scrambles your data while it travels between your device and our servers - even if someone attempted to intercept your connection during login or a cashier transaction, they would see nothing readable or usable. Our servers are additionally protected by advanced firewalls that monitor incoming traffic continuously and block unauthorised access attempts. We update these defences regularly to stay ahead of new threats.

Internal Access Controls

We strictly limit who within our company can view your data. Only employees with a specific, documented business need - such as a support agent helping with a withdrawal or a compliance officer reviewing verification documents - are granted access. All staff undergo data protection training and are bound by confidentiality agreements. We audit internal access logs regularly to ensure our own team follows the rules. Your data is never browsed casually or used beyond its stated purpose.

Cookies and Tracking

We use cookies to make our website work better for you. These are small files stored on your device that remember your preferences and help you navigate the site efficiently. Without essential cookies, features like staying logged in between pages would not function correctly.

You can manage non-essential cookie preferences through your browser settings at any time. Disabling functionality or performance cookies may affect how parts of the site behave, but will not prevent you from playing or banking.

Your Rights Over Your Data

Australian privacy laws give you meaningful control over your personal information. We are committed to upholding every one of these rights and giving you genuine access to your data.

• Right to Access: You can request a copy of all personal data we hold about you at any time.
• Right to Correction: If your details change or contain an error, you can ask us to update them - accurate details also help ensure withdrawals process without delay.
• Right to Erasure: You can ask us to delete your personal data, provided we are not legally required to retain it for compliance purposes such as anti-money laundering records.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a query is being resolved.
• Right to Stop Marketing: You can stop receiving promotional communications at any time by clicking the unsubscribe link in any email or contacting support directly.

To exercise any of these rights, contact our Data Protection Officer using the details at the bottom of this page. We may ask for proof of identity before releasing or modifying information to ensure we are always dealing with the rightful account holder.

Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required by our licensing obligations and applicable law. Financial and transaction records are kept for a minimum of five to seven years to satisfy anti-money laundering regulations. Game history is retained for 12 months on a rolling basis. Once a retention period has passed and no ongoing legal reason exists to keep the data, we securely delete it from our systems. If you close your account, we will confirm exactly what data we are required to retain and for how long.

Changes to This Policy

We may update this policy periodically to reflect changes in the law, our services, or our payment providers. If we make significant changes to how we handle your personal data, we will notify you by email before those changes take effect. Minor updates may be posted without direct notification. We recommend checking this page occasionally to stay informed. Continued use of Royal Reels after any policy update constitutes acceptance of the revised terms.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your data rights, please contact our Data Protection Officer directly. We respond to all enquiries within three business days.

Email: [email protected]